FAQs

HAVE QUESTIONS OR CONCERNS?

Check our FAQ for answers to commonly asked questions. Our customer support team is available to help if you cannot find your questions answered here.

If you do not see your question answered below, please do not hesitate to email us at support sale@gloextracts.org  where our customer support representatives can assist you further. Alternatively, you can use the form below to create a support ticket and we will response back to you within 24 hours.

[woodmart_title align="left" title="SHOPPING INFORMATION"]

Delivery charges are placed on all orders.

The tie frame depends on the geographic location of the customer. Locally based customers will have their products within 3-5 days, while international deliveries might take up to a week.

Once your order has been placed, you might have to exercise some patience, a follow up email will be sent to you on how to make payment for your order.

[woodmart_title align="left" title="PAYMENT INFORMATION"]

Payment is taken out of your account once we confirm and accept your payment.

A wish list, wishlist or want list is an itemization of goods or services that a person or organization desires

Contact us immediately at sales@gloextracts.org and forward images of the damaged product to qualify for a refund.

Orders can be cancelled once it hasn’t been shipped yet. Once orders has been shipped it can’t be canceled.

Package tracking helps you know the current status of your order.

[woodmart_title woodmart_css_id="612b6d3619395" title="PAYMENT AND FEES" woodmart_empty_space="" title_width="100"]

Yes! We are expanding our payment methods to have more options. As of right now, we currently accept Bitcoin. We will be adding more Cryptocurrencies in the future.

Choose the Bitcoin option at checkout to receive 10% off your order.

If your Payment is still pending, or has not been received, this could be due to a number of reasons:

1.) We were unable to match your payment to your order when no order number is included in the notes section of your payment

2.) We have not received your payment because you have sent the payment to the incorrect email address.

3.) Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4.) We were unable to accept the Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.

[woodmart_title woodmart_css_id="612b6f788f934" title="ORDERING" woodmart_empty_space="" title_width="100"]

 You are ready to place your first order!

All new accounts will have a bonus credit of $10 worth of points that you can use towards your purchase

Here is a step-by-step guide in placing your order with Glo Extracts:

1.) Shop GLo Carts  Marijuana, Concentrates,

2.) Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.

3.) At the “View Cart” page; you can edit your order and view shipping costs.

4.) When you “Checkout” the order, you will receive an email with the payment instructions.
Note: Partial payments are NOT accepted. Do not forget to include your PO# in the notes section when sending the Transfer or Bitcoin

  • Please allow up to 24 hours for your payment to be processed. You will be notified by email of your order status and tracking information.

Editing My Order

Once orders are placed, you are unable to edit orders yourselves. If you wish to add to change some items, you will need to create a new order and request the old order to be cancelled.

Alternatively, your old order will cancel itself after 72 hours.

Cancelling My Order

If you wish to cancel your order, you will need to request the old order to be cancelled, or alternatively all unprocessed orders will be automatically cancelled after 72 hours.